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Next business day parts guarantee and on-site service are becoming the standard industry package for extended business warranties. It's the predictive monitoring that sets Dell's ProSupport Plus apart from HP's Premium Support and Lenovo's Unlimited Premium Support.
Like Dell, HP also boasts "predictive support," but despite similar language, the experience is different. HP's predictive model isn't about monitoring and detecting component failures, but downloading the latest drivers and patches to prevent software conflict.
HP's extended Premium Support warranty offers technical assistance in getting your printer configured with your laptop, house calls, next business day service and accidental damage protection.
Lenovo offers similar extended support package to HP's plan. Where HP edges ahead is that you can sign up for a "family plan," which is perfect for small businesses. HP's family plan covers up to four devices.
In addition to the extended consumer-based AppleCare warranty, AppleCare for Enterprise is Apple's support for larger organizations. AppleCare for Enterprise comes with a dedicated account manager, IT-level support for Apple hardware and software, on-site service and next business day device replacement for up to 10% of your fleet.
Similarly, Dell also offers a dedicated account representative for larger businesses, giving you a single point of contact for incident reporting. Unlike Apple, you can purchase Dell's enterprise support package on a per-device basis. This way, you're not locked into a large service plan covering more devices than you own as a small business.
Dell doesn't standardize ProSupport or ProSupport Plus pricing. Instead, pricing is dependent upon your system, so warranty packages for servers will cost more than warranty packages for cheaper laptops. Dell also offers similar consumer-grade Premium Support for consumer systems like the XPS 13, but this package doesn't include accidental damage protection and predictive monitoring.
